RETURN & REFUND POLICY

Last Updated: September 1, 2026

At Monet, all purchases are considered final sale. Due to the personal and hygienic nature of our beauty products, we do not accept returns, exchanges, or general refund requests.

ALL SALES ARE FINAL

Once an order has been placed, it cannot be returned simply because you:

• Changed your mind
• Ordered the wrong product
• Ordered the wrong shade, color, or size
• No longer want the item
• Do not like the product after opening or using it
• Purchased the item by mistake

Please do not mail products back to Monae without receiving authorization from our customer service team. Unauthorized returns may be refused and will not automatically qualify for a refund.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We understand that occasionally an item may arrive damaged, defective, or different from what was ordered.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the original packaging and shipping label, when applicable

Our team will review your request and determine whether a resolution is available.

If approved, Monae may provide a replacement, store credit, refund, or other appropriate resolution at our discretion.

OPENED OR USED PRODUCTS

For health and hygiene reasons, Monet does not accept returns of products that have been opened, used, tested, altered, or otherwise handled after delivery.

Products returned without prior authorization may not be accepted.

REFUNDS

Refunds are not routinely offered.

If Monae approves a refund due to an eligible issue, the refund will be issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the issue was caused by an error on Monet's part.

EXCEPTIONS

While our standard policy is that all sales are final, Monet reserves the right to review individual situations and determine whether an exception or alternative resolution is appropriate.

An exception granted in one situation does not create an obligation to grant the same exception in another situation.

IMPORTANT

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

If you are unsure about a product before purchasing, please contact Monae customer service team with any questions. We are happy to help you make an informed purchasing decision before placing your order.