SHIPPING POLICY

Last Updated: September 1, 2026

At Monae, we are committed to processing and shipping your order as quickly as possible. Please review our shipping policy before placing your order.

ORDER PROCESSING

All orders are processed and shipped within 5 business days of being placed.

Business days are Monday through Friday and do not include weekends or holidays.

Example: If you place an order on Monday, your order will ship no later than the following Tuesday, excluding holidays.

Please remember that the 5-business-day processing period is separate from the shipping/transit time. Once your order ships, additional time is required for the carrier to deliver your package.

SHIPPING & DELIVERY

Once your order has shipped, you will receive tracking information via the email address provided at checkout.

Delivery times vary depending on the shipping method selected and the shipping carrier. Any delivery dates shown at checkout are estimates and are not guaranteed.

Monae is not responsible for shipping delays caused by the carrier, weather, holidays, natural disasters, carrier interruptions, or circumstances outside of our control.

TRACKING INFORMATION

Tracking information may take some time to update after your package has been shipped.

If your tracking information does not immediately show movement, please allow additional time for the carrier to scan and process your package.

Once tracking information has been provided, customers are responsible for monitoring their shipment.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

Monae is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned to Monae due to an incorrect or undeliverable address, additional shipping charges may apply if the package needs to be resent.

LOST, STOLEN, OR DELIVERED PACKAGES

Monae is not responsible for packages that are lost, stolen, misplaced, or taken after the shipping carrier confirms delivery.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building's mailroom, or the carrier.

You may also contact the shipping carrier directly to file a claim when applicable.

DAMAGED PACKAGES

If your package arrives damaged, please contact Monae within 48 hours of delivery.

Please include your order number along with clear photographs of the damaged product, packaging, and shipping label.

Our team will review the situation and determine whether a replacement, store credit, refund, or another resolution is appropriate.

SHIPPING DELAYS

Monae's standard processing time is up to 5 business days.

Processing times may occasionally be extended during major launches, promotions, holidays, restocks, or periods of unusually high order volume.

Once your order has been handed over to the shipping carrier, delivery is outside of Monae's control.

Carrier delays do not automatically qualify an order for cancellation or a refund.

ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed.

If you need to cancel an order, please contact Monae as soon as possible. We cannot guarantee that cancellation requests can be accommodated once an order has entered processing.

Orders that have already shipped cannot be canceled.

WEEKENDS & HOLIDAYS

Orders placed on weekends or holidays will begin processing on the next business day.

Business days are Monday through Friday, excluding holidays.

SHIPPING POLICY AGREEMENT

By placing an order with Monae, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Thank you for choosing Monae. We appreciate your patience and support while our team carefully prepares and ships your order.