TERMS OF SERVICE

Last Updated: September 1, 2026

Welcome to Monae. These Terms of Service (“Terms”) govern your use of the Monae website and your purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. USE OF OUR WEBSITE

You agree to use the Monae website only for lawful purposes.

You may not use our website to:

• Engage in fraudulent or unauthorized activity
• Attempt to interfere with or disrupt the website
• Access another customer's account or information
• Submit false or misleading information
• Copy, reproduce, or misuse our content without permission
• Use the website in a way that violates applicable laws or regulations

Monae reserves the right to refuse service, restrict access, suspend accounts, or cancel orders when we believe these Terms have been violated.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, ingredients, and other information displayed on our website are accurate.

However, we do not guarantee that all website content will always be complete, current, or error-free.

Product colors and appearance may vary depending on lighting, photography, manufacturing variations, and your device or screen settings.

Monae reserves the right to correct errors, update product information, change prices, modify products, or discontinue products at any time without prior notice.

3. ORDERS & PURCHASES

When you place an order through our website, you agree to provide accurate and complete information.

Monae reserves the right to:

• Refuse or cancel an order
• Limit quantities purchased
• Correct pricing errors
• Cancel orders suspected of fraud or unauthorized activity
• Request additional information to verify an order

Your order is not considered fully accepted until it has been processed by Monae.

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

4. PRICING & PAYMENTS

All prices displayed on our website are subject to change without notice.

You agree to provide valid and accurate payment information when placing an order.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Monae is not responsible for fees, charges, or issues imposed by your bank, credit card company, payment provider, or other financial institution.

5. SHIPPING

Orders are processed and shipped within 5 business days, excluding weekends and holidays.

Shipping and delivery times are estimates and may vary depending on the carrier and shipping method selected.

For additional information regarding processing, delivery, lost packages, incorrect addresses, and shipping delays, please review our Shipping Policy.

6. RETURNS & REFUNDS

All Monae purchases are final sale.

Due to the personal and hygienic nature of our beauty products, we do not generally accept returns or exchanges.

Eligible damaged, defective, or incorrect orders may be reviewed on a case-by-case basis.

For complete information, please review our Return & Refund Policy.

7. BEAUTY PRODUCTS & INDIVIDUAL RESULTS

Monae products are intended for cosmetic and beauty-related use as described on each individual product page.

Individual results may vary.

Monae does not guarantee specific results from the use of any product.

Customers are responsible for reading product descriptions, directions, ingredients, warnings, and other information before purchasing or using a product.

If you have known allergies, sensitivities, or concerns regarding an ingredient, you should consult an appropriate healthcare professional before use.

Discontinue use if irritation or an adverse reaction occurs.

8. INTELLECTUAL PROPERTY

All content appearing on the Monae website—including, but not limited to:

• Logos
• Brand names
• Product names
• Photographs
• Graphics
• Videos
• Written content
• Designs
• Website layouts
• Marketing materials

is owned by or licensed to Monae and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, copy, or commercially use Monae's content without prior written permission.

9. USER CONTENT

If you submit reviews, photos, testimonials, comments, videos, or other content to Monae, you grant Monae permission to use, reproduce, display, publish, and share that content for marketing and promotional purposes, subject to applicable law.

You represent that you have the right to submit the content and that it does not violate another person's rights.

Monae reserves the right to remove content that is offensive, unlawful, misleading, fraudulent, or otherwise inappropriate.

10. PROMOTIONS & DISCOUNTS

Monae may offer promotional codes, discounts, giveaways, bundles, or other special offers.

Promotions may have additional terms, expiration dates, product exclusions, quantity limits, or other restrictions.

Unless otherwise stated, promotional offers cannot be combined.

Monae reserves the right to modify or cancel a promotion at any time.

11. THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, shipping, analytics, advertising, email communication, or other business functions.

Your use of those services may be subject to the third party's own terms and policies.

Monae is not responsible for the policies, practices, or availability of third-party services.

12. ACCOUNT SECURITY

If you create an account with Monae, you are responsible for maintaining the confidentiality of your login information and for activity occurring under your account.

Please notify us if you believe your account has been accessed without authorization.

Monae reserves the right to suspend or terminate accounts that violate these Terms.

13. WEBSITE AVAILABILITY

We make reasonable efforts to keep the Monae website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

Website access may occasionally be suspended for maintenance, updates, technical issues, or circumstances outside of our control.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Monae and its owners, employees, affiliates, and service providers will not be responsible for indirect, incidental, consequential, or other damages arising from your use of our website or purchase or use of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to hold harmless and indemnify Monae, its owners, employees, affiliates, and service providers from claims, damages, liabilities, losses, or expenses arising from your violation of these Terms or misuse of our website or products.

16. POLICY CHANGES

Monae reserves the right to update or modify these Terms of Service at any time.

Changes become effective when posted to the website.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

17. GOVERNING LAW

These Terms are governed by applicable laws of the jurisdiction in which Monae operates, without regard to conflict-of-law principles.

Any disputes will be handled in accordance with applicable law.

18. CONTACT US

If you have questions regarding these Terms of Service or your order, please contact Monae through our official customer service channels.

By using the Monae website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for shopping with Monae